Approach

In everything we do, we try to cater to three levels of customers:

1. Do-It-Yourselfers. We applaud anyone who wants to learn to be self-sufficient. If you want to meet with your patrons, talk to your patrons, communicate with patrons, listen to patrons or connect with patrons, we’ll do our best to give you some good advice on how to do that. You can read our articles, subscribe to our newsletter, hear us present at a conference, get a copy of our book, Think Like A Patron (Without Losing Your Mind) or ask us a specific question. All for free.

2. Do It With Someone’s Help. We offer facilitation, teaching, training and support programs such as Shared Services through affinity groups like Greenbush, MASA, Cooperating School Districts (in both Kansas City and St. Louis) and other education organizations. We also offer reduced rates for services where district personnel do part of the work.

3. Have Someone Do It. Sometimes, you just have bigger fish to fry. Not to worry. We’ve helped dozens of school districts build and nurture stronger patron relationships. But don’t take our word for—call anyone we’ve ever worked with for a reference.

*Because one size just doesn’t fit all